Public Grievance Redressal Desk
Ashjyoti Foundation is committed to open communication, prompt conflict resolution, and accountable stewardship of public animal welfare concerns.
Designated Redressal Desk
Official Mechanism
Public Relations & Grievance Office
📧 Dedicated Grievance Email:
📞 Direct Helpline Desk:
Redressal Process & Expected Timelines
Step 1: Receipt
Acknowledgment issued within 2 working days with an internal ticket reference.
Step 2: Investigation
Internal review by the designated coordinator within 5 to 7 working days.
Step 3: Resolution
Written findings and corrective actions communicated within 10 working days.
Eligible Inquiry / Grievance Categories:
- Charitable donation receipt verification, 80G tax receipt inquiries, or payment discrepancy checks.
- Field rescue case updates, animal health status follow-ups, or gaushala visitation arrangements.
- Volunteer onboarding feedback, ID badge corrections, or certificate verification queries.
- Community feeder disputes, local neighborhood awareness requests, or shelter suggestions.
Confidentiality Assurance: All grievance communications are handled with strict privacy safeguards. Complainant identities are not disclosed publicly under any circumstances.