Institutional Policies & Compliance Centre
Clear, versioned governance policies protecting donors, community volunteers, gaushala members, and animals in our care.
Privacy & Data Protection Policy
Comprehensive data protection and privacy framework compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) and IT Act 2000, governing donor data, volunteer information, rescue logs, and zero data monetization.
Terms of Service & Non-Profit Governance
Statutory terms of service governing access to ashjyotifoundation.org, 24/7 SOS rescue reporting, voluntary donation portals, volunteer participation, and Section 8 corporate governance rules.
Donation, Cancellation & Refund Policy
Clear terms for voluntary charitable contributions, PAN and Form 10BD statutory reporting, 7-day duplicate transaction refund protocols, and domestic INR payment gateway compliance.
Volunteer Non-Clinical Safety & Ethics Code
Mandatory code of conduct for animal care volunteers and community assistants, enforcing strict non-clinical safety boundaries under the Veterinary Council of India Act, 1984 and PCA Act, 1960.
Public Grievance Redressal Mechanism
Structured citizen grievance mechanism with defined escalation tiers, 48-hour response targets, Nodal Officer contact, and strict whistleblower confidentiality.